Frequently asked questions
What is Your Return Policy?
Your satisfaction is our goal. While we cannot offer returns on most custom products, we will accept any returns when it is our error, and we have created something outside of scope. Any time we have made an error, we will accept a return and discuss the idea of creating a new sign in its place. If you ever receive a broken sign, or you find that a sign isn’t working properly (such as a neon sign), please let us know right away.
What Signs Are Best For Indoors?
All signs last longer when they are inside of your property. Some signs, like neon signs and foam board signs, are almost exclusively meant for indoors. However, metal signs, vinyl signs, aluminum signs, wood signs, and nearly all the signs listed above for outdoor signs also work great as indoor signs depending on your needs.
What Signs Are Best For Outdoors?
There are many different signs that are durable enough for the outdoors. Some of the best materials include wooden signs, aluminum signs, plastic signs, and PVC signs. Banners and vinyl signs can also be great outdoors, but may not be meant to provide you with a permanent sign solution as the weather can cause staining and wrinkles. Many types of lighted signs, such as channel letters and light box signs, are meant for the outdoors.
What Are “Wraps” and How Do They Work?
Wraps are pieces of thin, self-adhesive vinyl. They fit on flat surfaces, such as metal and glass. They can come in black and white or full color, and they pop from whatever surface they are affixed to. We create primarily vehicle wraps and window wraps, branding your property, cars, and trucks and making sure that they provide you with a rolling advertisement that is designed to last.
How Can I Care For My Signs So They Last Longer?
Every sign has its own unique needs. Small metal signs need only be wiped down when it is dusty, and can withstand heavy cleaners. Banners can only be cleaned with gentle soap and water, and can only be rolled up – never folded – or they will have permanent creases and possibly damage the lettering. It is best to ask us after you order your sign, and we’ll gladly give you the information you need to continue to care for your sign.
What Are Sign Rentals?
Creating a custom sign takes time and effort. But not everyone needs a custom sign. Often we’re contacted by those looking for everything from common and unique signs that they can use for a variety of projects – from filming movies to creating a theme at weddings, and more.That’s why we have many different sign rental options available. We have unique bathroom signs, “OPEN” signs, grand opening signs, adult signs (for themed events, plays, and movies) and more. We can’t guarantee that we have every sign in stock, but we do have a huge selection of sign rentals to choose from. Contact us to find out If we have a sign available, and what it would cost to create the sign if we don’t.
Do You Offer Design Services?
Yes. If you have an idea, but need someone to design the sign for you, we can help. We have expert design services with decades of expertise that can create beautiful custom signs that are specific to your needs. We also work with legal and regulatory signs, and can create signs that are easy to read and long lasting.
Do You Offer Sign Installation Services?
Absolutely. We can install signs in Brooklyn, Manhattan, The Bronx, Queens, and Staten Island. Located outside of NYC? We can install to most places within driving distance, including Trenton, NJ, Philadelphia, and much of NY.
Are You Limited to Specific Sizes?
While there are “standard sizes” and, in some cases, zoning issues may require a specific size, we can create essentially any sign in any size, shape, and more. Please contact us first with your idea, and we’ll work with you to make sure we can create it.
I Have Specific Colors That I Need. Can You Match Them?
In most cases, yes. We can use both a CMYK chart, and a Pantone Matching System to determine what the colors are and to print them accordingly. We can also print test colors so that you can see what they look like, and utilize any data you have if you know the color you are trying to match. Some colors can print differently on different materials, but we will do our best to match the specific colors you need. Please make sure to communicate with us if exact color matching is important to you.
I Am In A Hurry – Do You Offer Fast Shipping Options?
Absolutely. We have rush delivery options available for most types of signs. If you need a rush delivery, we can have most signs completed within 24 to 48 hours, and shipped as early as 1 day delivery or made available for pickup. In some cases we can deliver the signs ourselves, although this may incur an added fee. Please keep in mind that not all signs can be created within one day, so please contact us first to discuss timelines.
I Don’t Know What Dibond Is or What Coroplast Is. Can You Help Me?
Don’t worry. If you are unsure of what a specific material is, please feel free and contact us here at Brooklyn Signs. We can give you details on each and every material. We’ll never create a sign that you do not want, so please feel free and ask questions and we’ll help you determine what sign type is best for your needs.
How Long Will Each Sign Last?
Signs can be made with different materials. Aluminum signs can last outdoors for 3 years or more without any damage, rust, or warping, while signs made from foam board signs are not at all meant for outdoor use, but can also last for as long as 3 years or more indoors depending on the environment. Other signs, like our foam core signs, last a very long time when stored correctly but can bend or crease if not taken care of, while DiBond signs can last for years – even outdoors – but are affected by direct sunlight.
Ideally, there is a different sign and a different sign material that makes sense depending on where the sign is located and how it is cared for. Most signs, when used and stored correctly, will last at minimum 3 years – and some as long as 10 or more – but it is best to talk to one of our designers that can provide you with recommendations and a more detailed timeline.
What Types of Signs Do You Carry?
We create signs both large and small. Some of our sign options include awnings, banner stands, metal signs (including aluminum and brass), wood carved signs, plastic signs, all types of vehicle signs (including magnetic signs and truck and car wraps), hand painted signs, light box signs, channel letters, and all sorts of vinyl and plastic lettering.
We have over a dozen different materials, and create signs as small as door numbers to as large as billboard advertisements. If there is a sign you need, chances are we have the tools and knowledge to create it.
Can Hanging Signs Come in Special Shapes?
Yes, absolutely. While the rectangular blade may be common, often we can cut very special shapes out of most sign materials. We'll need to make sure that the design can still hang, but otherwise there are many different and effective options.
Do I Need Any Special Permits?
Most hanging signs require no special permits. The only exception is if your hanging sign is over 6 square feet. Then a special permit may be required. These permits are often easy to obtain, however, and we have experience making sure that they are acceptable.
Are Lighted Hanging Signs Safe?
Yes, absolutely. All of our outdoor hanging signs are designed to be used outdoors. We do have local installation available as well for those that need it. We highly recommend you contact us if you think your sign would be at risk for rain, however.
Can Decals Be Used on Glass Doors?
Yes, absolutely. We can also create the appearance of both frosted and etched glass with our decals and vinyl, decorating both interior and exterior windows.
How Long Does It Take to Make Decals?
Before we can begin we will need to make sure that we have a final design. But once the design is finalized, it takes only between 3 and 5 days to have your decals ready to apply on your glass.
I’m Outside of NYC and the NJ Area. Do You Ship?
Yes! We are happy to ship decals to your location in the continental United States. Depending on where your business is, we may have connections that can also help you with installation or we can provide you with information about how to install the signs yourself.
What’s the Difference Between a Decal and a Window Wrap?
Window decals and window wraps are essentially the same type of sign. The only reason for the different terminology is that "wraps" cover most or all of the entire window, and decals cover a smaller portion. Also wraps are almost never reusable, but some decals can be made reusable in select conditions. Sometimes you'll also hear the term "window sticker" which also refers to a similar item.
Is It Possible for One Sided Window Film?
If you want it to be possible to give privacy to those looking into your store, but allow your customers or employees to look out of your store, let us know. There may be options that meet your needs.
How Does Etched Glass Film Work?
Etched glass film is essentially a type of frosted glass sign not that different from traditional frosted glass. The only difference is that it doesn't cover the entirety of the glass, and instead there is a design that is clear, which makes the glass look etched.
How Much Does Frosted Glass Cost?
While there is no way to provide a quote without a bit more details, since this window frosting can be as small as a postage stamp or as large as a building, but the average cost can be as little as $3 per square foot to $12 per square foot.
Is There Different Quality Vinyl?
Yes. There is economy vinyl, standard vinyl, and premium vinyl. The better quality the vinyl the longer it will last without rips or damage. But economy vinyl is still a fantastic product. Let us know the product's use and we can provide feedback on if you should consider one over the other.
What is the Difference Between a Wrap and a Decal?
Window wraps and window decals do sometimes refer to the same products, though they may be made slightly differently. Decals are traditionally, although not always, smaller than wraps.
What is “Window Frosting?”
Window frosting is a special kind of wrap that creates a frosted glass look without requiring any expensive custom glass. It's great for privacy, but still lets in light, and can be used even on most commercial rentals.
Will Window Wraps Leave Behind Any Residue?
When carefully removed, no. Window wraps can be cleanly removed. We provide windows vinyl removal if you would like a professional to do it, to decrease the chance of anything adhering to the glass.
Do You Create Two Sided Window Wraps?
Window wraps are traditionally one sided. If you'd like those inside of your store to see something different than those outside of your store, let us know and we can discuss the different options.
Do Window Wraps Block Light?
It depends. Perforated window wraps are specifically designed to let in light, and the one sided wraps we create can absolutely let light in. Partial coverage wraps can let in light anywhere the wrap is transparent. But full coverage, full color wraps may block some light. For many companies, this is by design.
Will Window Signs Leave a Residue?
They might, but even residue can be removed. Semi-permanent signs may require special heat to remove them, while other removable signs may come off cleanly. We can discuss these different types when we work on your order.
Can My Customers See Outside the Store?
We do offer one way, see through signage that blocks people from seeing inside of the property but allows those inside to see out. Let us know that this is a concern and we can talk to you about the different options.
Will Any Light Get In?
If you need natural light to get into your storefront, consider perforated signage. This allows some light to get through while still decorating your property.
Do You Offer Double Sided Decals?
Yes we do. We can create double sided decals that show different graphics for those inside and those outside. These may have special design element requirements, however, so make sure you're in contact with our sign designers.
Do You Really Hand Paint Paper Signs?
We can! We have some very talented artists working for Brooklyn Signs that make it possible for us to go above and beyond for our clients.
How Much Do Corporate Office Signs Cost?
With so many types of signs available, it is not possible to give an estimate without knowing the details of your project. But keep in mind that we have no minimum or maximum signage requirements. So some projects may be as small as a few dollars. Others may be more.
I Need ADA or HPD Signs. Can You Help?
If you know you need ADA and/or HPD signs for your building, but you're not sure what to do next, let us know. We have so many years of experience working with these types of signs we can often give you guidance on what you need to create them.
Can You Copy an Existing Sign Style?
Almost always, yes. We have tools that can craft and recreate almost any type of sign. It may help to have a copy of the sign available however for reference.
Can You Help with Sign Installation?
Yes. We are able to provide both sign installation and sign design. We can also provide sign repair if that is ever needed. Our sign installation services are only available in NYC and parts of Pennsylvania and New Jersey.
How Do I Install New Signs/Graphics Into My Light Box?
The fabric is perfectly printed on the exact size needed to create a tight, taut look. The edges should then be stretched and pressed into the frame. If you ever need help with sign installation, give us a call at Brooklyn Signs and we can send a person to help.
Why Do They Call These SEG Light Boxes or SEG Graphics?
Though the main design of each sign is printed on tension fabric, the edges of each print have a thin silicone edge that can be pressed into the box, giving it a more seamless appearance.
How Much Will My Energy Costs Be?
Because our signs use LED lighting, the energy cost is minimal. A rough estimate for the amount of energy you will use is about 20% of the cost of signs using other forms of lighting of roughly similar size. The average cost per year is about $15
How Long Until the Sign is Done?
On average, a fabric light box sign takes between 10 and 24 days for fabrication. We do offer faster turnaround service for a nominal fee if it is available based on our current schedule load.
How Long Do The LED Lights Last?
Although there are many factors that play a role in the lifespan of any type of lighting, the average LED light is expected to last between 10 and 20 years at a better efficiency than other forms of lighting.
Do You Make All Your Signs In-House?
Yes, not only do we design your signs, but we also produce your signs on site. Our team includes designers, fabricators, printers and installers who have all received specific training.
Can You Create Metal Letters In Any Font/Typeface?
Yes. We can convert any typeface to a design in our CAD machine and our CNC machine will turn it into a customized sign.
Is Any Type of Backlighting Possible?
A: Unfortunately no, at least not for these types of boards. But backlighting is possible for many other replaceable signs, so contact us with what you're looking for and we can likely create it.
Do You Create Outdoor Signs Too?
Yes. We create metal signs for any purpose. However, there are different requirements for outdoor signs than indoor signs, so please contact us if you're not sure.
Why Do They Call it Menu Board?
The origin of the term is related to its most common use, which is to switch out menus and menu items in restaurants fairly easily. But these signs can be used anywhere. We have printed similar signs for industrial use, retail, small businesses, and many other locations.
Do You Offer Lighted Signs?
Yes. We can create backlit metal signs, and have some unique and fun ways to add lighting to any type of signage.
Do You Have Any Minimum Orders?
All of our orders are available with no minimums. We want to be your partner in signs and displays, and are happy to provide you with help for your smaller printing needs.
Are Metal Signs Expensive?
We do our best to offer the lowest and most competitive prices by improving our efficiency and technology. Different types of metal can have different costs. There are also less expensive options, like metal composites, that may be used if you need to cut down on prices. Keep in mind that metal signs can last forever when properly maintained, so it's always a worthwhile investment.
Are Sidewalk Signs Water or Weatherproof?
Both metal and plastic a-frame signs are weatherproof. Styrene signs can resist some water but you will want to bring the signs inside if it starts raining or snowing.
Can Menu Boards Be Outdoors?
It is not recommended that menu boards are placed outdoors, unless it is for only a short period of time and during periods of great weather. However, there are magnetic signs that can be placed outdoors, so if that’s something you need less us know and we'll go over our products.
How Do We Get New Sign Inserts?
If you'd like new sign inserts designed, all you need to do is give us a call again and we will get a new design process started. We can work through the same design and printing process that we did with your initial order, or try something new.
How Do I Clean My Menu Board?
Menu boards require only soap and water to clean. Just simply wipe it down with a little bit of mild dish soap diluted in water and it should be completely clean. Menu boards are also inexpensive to print, so a few backup boards are often an affordable choice.
Are A-Frame Signs Suitable For Indoor Use?
Certainly. We have customers who have purchased sidewalk signs to provide direction for foot traffic indoors. Other customers have ordered them to market their restaurants or stores located in an indoor mall.
Are There Regulations Regarding The Placement Of Sidewalk Signs Outside?
We stay up to date on city code so that we can guide our customers on the best placement of their signs. Sidewalk signs are legal as long as they allow pedestrians to walk past. Typically, they are placed directly in front of the business or along the curb.
How Much Are Wall Wraps?
It's become cliché to say "it depends," but in the case of wall wraps, they can be as small as a quarter or as large as the empire state building, so it does help to know more about your project before we can provide you with a quote. Our prices are very competitive though, and for larger wall wraps, the cost may be as little as $4 a square foot to as much as $11 a square foot.
What Finishes Are Available?
We can provide matte finish, glossy finish, frosted, gold leaf - vinyl is a versatile material, opening the door for many different finish options.
Can Wall Wraps Be Reused?
Unfortunately, no. The adhesive is removable, but the pressure it places on the design makes it too difficult to take off clearly. However, because our costs are affordable, ordering a new sign is as easy as a phone call away.
How Fast Can You Create One?
We have fast turnaround time options available in as little as 24 to 72 hours depending on if we have other projects and the size of the current design. Without these option, most prints will take between 1 or 2 weeks after we have the final design approved.
How Are Standoff Signs Cleaned?
Acrylic signs are waterproof and can be either dusted or wiped down with a wet rag. It's always best to use a light, non-abrasive soap and cloth to reduce the risk of damage to the sign.
Do You Offer Sign Design?
Yes. Our design team can create the sign template based off your roughly sketched ideas, a copy of your logo, or even just your signage goals. Let us know what you need and our design team is ready to help.
Can Standoff Signs Be Used Outdoors?
Most of the time, yes. While typically used indoors, standoff signs made out of acrylics and some other materials are weatherproof and will maintain their color for years, both indoors and outdoors. It is best to let us know you plan to use it outside, however, just to make sure that we're using the right materials for your needs.
How Much Do Standoff Signs Cost?
Wall mount signs are typically inexpensive, and competitive with other types of traditional signage. We're also one of the most affordable sign companies in NYC, able to provide you with an excellent quality sign at a highly competitive cost.
Do You Offer Discounts for Bulk Orders?
Contact us with the details of your sign to learn more about our pricing. Signs can vary considerably in size, shape, customization, and material, and so all quotes are customized to match your needs.
Can I Print a Research Paper or Poster Presentation?
Yes, absolutely. We often print research papers for university researchers and students. We can also provide prints for book binding if needed.
Can You Create Movie Posters?
If it's your movie we can absolutely create movie posters. We can also create posters for plays, including Broadway, Off-Broadway, and school plays.
How Long Do Paper Posters Last?
Paper can be fragile if not laminated. But it also doesn't necessarily age. Keep it away from hands, oils, and water, and it can last for months or years. But be careful not to have them handled too often or in a place with moisture. If you need a long lasting paper sign or poster, you may want to consider lamination, framing, or alternate materials.
Do You Do Small Orders?
Yes. We are happy to print even just one poster or paper. We do not have minimum or maximum orders.
Do You Provide Design and Installation?
Yes. We can help you with your poster design. If you need help with paper sign installation, perhaps because the sign needs to be placed higher up than you can reach with your own equipment, we can help there as well. Paper signs tend to be easier to install than other signage, however.