Frequently asked questions
What is Your Return Policy?
Your satisfaction is our goal. While we cannot offer returns on most custom products, we will accept any returns when it is our error, and we have created something outside of scope. Any time we have made an error, we will accept a return and discuss the idea of creating a new sign in its place. If you ever receive a broken sign, or you find that a sign isn’t working properly (such as a neon sign), please let us know right away.
What Signs Are Best For Indoors?
All signs last longer when they are inside of your property. Some signs, like neon signs and foam board signs, are almost exclusively meant for indoors. However, metal signs, vinyl signs, aluminum signs, wood signs, and nearly all the signs listed above for outdoor signs also work great as indoor signs depending on your needs.
What Signs Are Best For Outdoors?
There are many different signs that are durable enough for the outdoors. Some of the best materials include wooden signs, aluminum signs, plastic signs, and PVC signs. Banners and vinyl signs can also be great outdoors, but may not be meant to provide you with a permanent sign solution as the weather can cause staining and wrinkles. Many types of lighted signs, such as channel letters and light box signs, are meant for the outdoors.
What Are “Wraps” and How Do They Work?
Wraps are pieces of thin, self-adhesive vinyl. They fit on flat surfaces, such as metal and glass. They can come in black and white or full color, and they pop from whatever surface they are affixed to. We create primarily vehicle wraps and window wraps, branding your property, cars, and trucks and making sure that they provide you with a rolling advertisement that is designed to last.
How Can I Care For My Signs So They Last Longer?
Every sign has its own unique needs. Small metal signs need only be wiped down when it is dusty, and can withstand heavy cleaners. Banners can only be cleaned with gentle soap and water, and can only be rolled up – never folded – or they will have permanent creases and possibly damage the lettering. It is best to ask us after you order your sign, and we’ll gladly give you the information you need to continue to care for your sign.
What Are Sign Rentals?
Creating a custom sign takes time and effort. But not everyone needs a custom sign. Often we’re contacted by those looking for everything from common and unique signs that they can use for a variety of projects – from filming movies to creating a theme at weddings, and more.
That’s why we have many different sign rental options available. We have unique bathroom signs, “OPEN” signs, grand opening signs, adult signs (for themed events, plays, and movies) and more. We can’t guarantee that we have every sign in stock, but we do have a huge selection of sign rentals to choose from. Contact us to find out If we have a sign available, and what it would cost to create the sign if we don’t.
Do You Offer Design Services?
Yes. If you have an idea, but need someone to design the sign for you, we can help. We have expert design services with decades of expertise that can create beautiful custom signs that are specific to your needs. We also work with legal and regulatory signs, and can create signs that are easy to read and long lasting.
Do You Offer Sign Installation Services?
Absolutely. We can install signs in Brooklyn, Manhattan, The Bronx, Queens, and Staten Island. Located outside of NYC? We can install to most places within driving distance, including Trenton, NJ, Philadelphia, and much of NY.
Are You Limited to Specific Sizes?
While there are “standard sizes” and, in some cases, zoning issues may require a specific size, we can create essentially any sign in any size, shape, and more. Please contact us first with your idea, and we’ll work with you to make sure we can create it.
I Have Specific Colors That I Need. Can You Match Them?
In most cases, yes. We can use both a CMYK chart, and a Pantone Matching System to determine what the colors are and to print them accordingly. We can also print test colors so that you can see what they look like, and utilize any data you have if you know the color you are trying to match. Some colors can print differently on different materials, but we will do our best to match the specific colors you need. Please make sure to communicate with us if exact color matching is important to you.
I Am In A Hurry – Do You Offer Fast Shipping Options?
Absolutely. We have rush delivery options available for most types of signs. If you need a rush delivery, we can have most signs completed within 24 to 48 hours, and shipped as early as 1 day delivery or made available for pickup. In some cases we can deliver the signs ourselves, although this may incur an added fee. Please keep in mind that not all signs can be created within one day, so please contact us first to discuss timelines.
I Don’t Know What Dibond Is or What Coroplast Is. Can You Help Me?
Don’t worry. If you are unsure of what a specific material is, please feel free and contact us here at Brooklyn Signs. We can give you details on each and every material. We’ll never create a sign that you do not want, so please feel free and ask questions and we’ll help you determine what sign type is best for your needs.
How Long Will Each Sign Last?
Signs can be made with different materials. Aluminum signs can last outdoors for 3 years or more without any damage, rust, or warping, while signs made from foam board signs are not at all meant for outdoor use, but can also last for as long as 3 years or more indoors depending on the environment. Other signs, like our foam core signs, last a very long time when stored correctly but can bend or crease if not taken care of, while DiBond signs can last for years – even outdoors – but are affected by direct sunlight.
Ideally, there is a different sign and a different sign material that makes sense depending on where the sign is located and how it is cared for. Most signs, when used and stored correctly, will last at minimum 3 years – and some as long as 10 or more – but it is best to talk to one of our designers that can provide you with recommendations and a more detailed timeline.
What Types of Signs Do You Carry?
We create signs both large and small. Some of our sign options include awnings, banner stands, metal signs (including aluminum and brass), wood carved signs, plastic signs, all types of vehicle signs (including magnetic signs and truck and car wraps), hand painted signs, light box signs, channel letters, and all sorts of vinyl and plastic lettering.
We have over a dozen different materials, and create signs as small as door numbers to as large as billboard advertisements. If there is a sign you need, chances are we have the tools and knowledge to create it.
Can Hanging Signs Come in Special Shapes?
Yes, absolutely. While the rectangular blade may be common, often we can cut very special shapes out of most sign materials. We'll need to make sure that the design can still hang, but otherwise there are many different and effective options.
Do I Need Any Special Permits?
Most hanging signs require no special permits. The only exception is if your hanging sign is over 6 square feet. Then a special permit may be required. These permits are often easy to obtain, however, and we have experience making sure that they are acceptable.
Are Lighted Hanging Signs Safe?
Yes, absolutely. All of our outdoor hanging signs are designed to be used outdoors. We do have local installation available as well for those that need it. We highly recommend you contact us if you think your sign would be at risk for rain, however.